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Briogeo Bundle Builder

What are your terms and conditions?

Discounts cannot be stacked with Bundle Builder. To read terms and conditions for the Briogeo Bundle Builder, please visit: https://www.briogeohair.com/pages/bundle-builder-terms

International Shipping

Do you ship internationally?

We are currently shipping to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan Luxembourg, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom



Do you cover duties for international orders?

All Briogeo.com orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis. When your order arrives in your country where this is the case, you may be responsible for paying local sales taxes and duties costs in order to release your order from customs for delivery.

Please note that we are unable to advise on the cost amounts and cannot accept responsibility for these costs. For further information, we encourage you to reach out to your local post office.

I am seeing USD instead of my nation's currency, what should I do?

Please scroll to the footer of our website and select your correct country prior to placing an order.

Buy with Prime

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on Briogeo, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

Can I get Amazon Prime Deals on your site?

Yes, if you have an Amazon Prime account in the United States you can purchase directly from our site using the “Buy with Prime” checkout button and take advantage of the Amazon Prime Deals.

How do I make a purchase using my Prime benefits on Briogeo.com

When you decide to purchase a product using the Buy with Prime checkout on Briogeo.com, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method.

Is this really the same delivery experience I'm familiar with as a Prime member?

Yes! When you choose Buy with Prime your purchase will include fast, free delivery and free returns on eligible products. It’s the same seamless checkout experience shoppers trust.

How do I make a return?

Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at support@briogeohair.com. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

Do I have to be a Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime on Briogeo.com. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.

Where can I check the status of my order?

You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on Briogeo.com For Buy with Prime purchases, you can see or track orders on your Amazon.com orders page or in the Amazon mobile app.

What is the Buy with Prime return policy?

Some Buy with Prime orders are eligible for return. To start a return, view your order status from the link in the email you received after you placed your order. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. If you have questions about return eligibility or the return process, contact us at support@briogeohair.com. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

Who do I contact for issues or questions for my order?

If you either have a question or experience an issue with your Buy with Prime order, contact us at support@briogeohair.com. You'll receive an order confirmation email with a link to see your order status.

Is it directly through your website or on your Amazon storefront?

You can unlock Buy with Prime benefits directly on Briogeo.com! When you choose Buy With Prime at checkout, all shipping and handling is done through the Amazon warehouse.

Can I use my Briogeo rewards points towards my Buy with Prime order?

No, Briogeo rewards points can only be redeemed towards a standard order on Briogeo.com.

Subscription

What is the subscription program?

Our subscription program is the best way for you to get the products you want delivered to you on a regular schedule. Think “set it and forget it!” This program offers the best tier of perks with free shipping and 15% off every subscription order. You have complete control over your subscription when it comes to adding, or removing products. You can also delay or cancel your subscription before your next ship date. We send an email and SMS reminder at least 7 days before each order is shipped, so make sure you’re signed up for notifications.

How do I modify my subscription?

When you create a Briogeo.com subscription, an account will automatically be created with the email you used at checkout. You can update your subscription details by logging into your Briogeo account, and selecting 'your subscriptions.' Simply select the subscription you would like to edit, and scroll through the page to choose 'modify' or 'cancel subscription.' Not ready to cancel? You can delay your order before your next shipment date.

How do I change my shipping address?

Log into your Briogeo account, and scroll to the subscription tab. You'll see the option to edit your address, but please note that changes must be made prior to your next auto-renewal ship window.

Do subscription orders qualify for reward loyalty points?

Yes! When you have rewards ready to redeem, you can use them towards one product within your subscription by reaching out to support@briogeohair.com before your next order ships.

Can I use promotional offers towards my subscription?

Select promotions can be applied to subscriptions such as our sign up for Email, and SMS, offers. Some sitewide promotions will have subscription exclusions included in the terms and conditions. This is because your auto-renewal already has the best Briogeo.com offer of 15% off + free shipping on every order.

Subscription Terms

Subscription items will ship automatically until you manually cancel, or by reaching out to support@briogeohair.com 48 hours before your order ships. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected.

Our Brand

Where is Briogeo based and where are Briogeo products manufactured?

Briogeo was born and raised in New York City and our headquarters still exist here today. All Briogeo products are formulated and manufactured in the U.S.A.

What makes Briogeo formulas different from other natural hair care product brands?

We make it part of our mission to not only formulate products that are non-toxic and naturally-based, but that also produce the high performance results you want and deserve. To us, it's not just about formulating our products with safe ingredients, but also making products that truly work. All Briogeo products contain a NOVA Complex of Natural Oils, Vitamins, and Antioxidants that create the foundation for healthier, beautiful hair with every use. Our 6-FREE ingredient criteria takes the guesswork out of having to read ingredient labels, as our products are never formulated with sulfates, parabens, phthalates, silicones, synthetic dyes, or DEA.

How do you pronounce Briogeo?

Pronounciation: Bree-oh-jhee-oh.

What does Briogeo mean?

Briogeo is a word we created that describes our brand from the inside out. The word "Brio" is an Italian word that means "full of life, vivid, and unique". The word "Brio" speaks to our vibrant and colorful packaging that was inspired by our diverse and energetic hometown, New York City. The word "Geo" is a latin word that means "of Earth or nature". It speaks to what's on the inside of the bottle - naturally-based, safe, and effective formulas made from the Earth's own ingredients.

Online Ordering

What should I do if I've forgotten the password to my Briogeohair.com account?

You can click on the "Password Reminder" link, and a password reminder e-mail will be generated.

What payment methods are accepted on your site?

For your convenience, we currently accept all major Credit Cards, Shop Pay, Paypal, and Apple Pay. We also offer AfterPay, which allows you to split the cost of your order into four interest-free payments; pay the first installment when you order and get your items immediately, then pay the rest over time in two-week increments.

How do I know if my order has been received?

You’ll receive a confirmation email from us shortly after placing an order on our website. If you don't see the email in your inbox, check your spam folder first; otherwise, please reach out to us at support@briogeohair.com and we'll be happy to help!

How do I change or cancel an order?

We can cancel your order within 1 hour of it being placed.

For Subscription orders, those must be canceled before the auto-renew date via your Briogeo account log-in or by contacting support@briogeohair.com within 3 business days before your renewal date.

Policy: Orders can be canceled within 1 hour via your order confirmation page and email. Please note that orders placed before 4 pm EST during business hours will ship the same day. If you do not make the 1-hour cancellation window and would like to cancel your order because you changed your mind, we urge you to process a return here.

What should I do if my tracking says "delivered" but I have not received my order?

Depending on which mail carrier is handling your package, some tracking numbers will show a package as “delivered” when it first arrives at the local facility, rather than at your doorstep. If your order doesn’t arrive to you after 5 business days of your tracking status showing “delivered,” please reach out to us at support@briogeohair.com.

Who can I contact if I have questions about credit charges, my order or returns and refunds?

We are always here to help! You can e-mail us at support@briogeohair.com. Where applicable, please mention your order number. If not available, be sure to include your full name and address, as it was listed at time of order placement.

Terms & Conditions

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
The products and services available on the Site, and any samples we may provide to you, are for your personal and/or professional use only. You may not sell or resell any of the products or services, or any samples, that you purchase or otherwise receive from us or otherwise use the Offerings for any commercial purposes. Please note that we will track the purchases you make through your Account on Briogeohair.com. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Where to Buy

Where can I purchase Briogeo Products?

You can purchase all your favorite healthy hair essentials from Briogeo directly from us at Briogeo.com, as well as online and in-store at Sephora, Ulta, Nordstrom, MECCA, and Cult Beauty.

What countries are Briogeo.com shipping to?

We are currently shipping to the following countries: USA, Canada, Austria, Belgium, Denmark, Finland, Germany, Great Britain, Ireland, Luxembourg, Netherlands, and Sweden.

Due to global COVID-19 shipping restrictions, we’ve unfortunately had to pause international shipping to some countries, including those in Asia, South America, and Australia.

What international retailers sell your products?

You can find Briogeo products sold at these authorized retailers around the globe:

Australia:
MECCA
https://www.mecca.com.au/briogeo/

Singapore: https://www.sephora.sg/brands/briogeo

Hong Kong: https://www.sephora.hk/brands/briogeo

South Korea: https://www.sephora.kr/brands/briogeo

Thailand: https://www.sephora.co.th/brands/briogeo

Malaysia: https://www.sephora.my/brands/briogeo

Philippines: https://www.sephora.ph/brands/briogeo

Bahrain: https://www.sephora.ae/

United Arab Emirates: https://www.sephora.ae/

Kuwait: Sephora Middle East

Qatar: N/A

Oman: https://www.sephora.ae/

Saudi Arabia: https://www.sephora.sa/

Israel:
Cult Beauty + Net-A-Porter International
https://www.cultbeauty.co.uk/

https://www.net-a-porter.com/

Japan: Cult Beauty + Net-A-Porter International
https://www.cultbeauty.co.uk/

https://www.net-a-porter.com/

Mexico: Sephora Mexico

South Africa: Net-A-Porter International

How can I become an authorized seller of Briogeo products?

We’re proud to team up with a select group of authorized prestige salons, spas, boutiques, beauty stores, and specialty stores who carry Briogeo healthy hair products. If your store carries products within the prestige beauty and hair category and you’re interested in hosting our brand, please email our sales team at sales [at] briogeohair.com with your website address and store location information, and we will connect back with you shortly!

Promotional Codes + Rewards + Offers

Do you offer sales, promotions and discounts on Briogeo products?

We love treating our loyal community to special promotions throughout the year, including unique discount codes, occasional sales, lower prices on jumbo size products, and free sample packettes of our fan-favorite healthy hair essentials. To ensure you’re always in the know about any upcoming promotions, sign up for our email newsletter and text SMS list, and be sure to follow us on social media at @Briogeo!

Can I combine my Rewards points with another promotional code?

At this time, we are only able to accept one promotion and/or discount code per order.

Can I combine a promotional code with a subscription?

Since we are only able to apply one promotion and/or discount code per order, already-discounted subscriptions cannot be combined with additional promotions at this time. One exception is first-order subscriptions, which do allow you to apply eligible rewards points towards your order.

What is your privacy policy?

https://www.briogeohair.com/pages/privacy-policy

What are your Mobile Terms of Service?

https://briogeo-hair-care.myklpages.com/p/mobile-terms-of-service

Our Ingredients

What does 6-free mean

Six-free is our ingredient methodology that describes our commitment to avoiding the following 6 controversial, and potentially harmful, ingredients in all of our products: sulfates, parabens, phthalates, silicones, DEA, and synthetic dyes.

What preservatives are in Briogeo products?

We use Ecocert preservatives, such as dehydroacetic acid and benzyl alcohol, to maintain the performance, quality, and freshness of our formulas. We refrain from using paraben preservatives in any of our products. Parabens have been linked to health concerns such as reproductive and developmental toxicity. Given Briogeo refrains from using potentially harmful preservatives or chemical stabilizers, the color or scent of our products may change over time and this is completely normal due to the nature of the essential oils and natural extracts we use in our formulas.

So why are parabens, sulfates, silicones, phthalates, dea, or synthetic dyes so controversial, anyway?

Sulfates: Harsh, synthetic surfactants used to dissolve dirt and oil

–Concerns: Can cause scalp irritation, follicle inflammation, and cause hair to become dry and dull

Silicones: Lightweight, synthetic, petroleum-derived polymers that coat the hair cuticle to lock out frizz and enhance shine

–Concerns: Excessive build up and "clogging" of the hair cuticle that prevents hair from absorbing nutrient-rich ingredients

Phthalates: Chemicals used to stabilize synthetic fragrances

–Concerns: Potential reproductive and developmental toxicity

Parabens: Synthetic preservatives meant to inhibit bacteria growth and extend the shelf life of products

–Concerns: Scientific studies that may indicate a link between paraben ingestion and certain types of cancers

Artificial Dyes: Synthetic agents used to cosmetically tint products

–Concerns: Can cause scalp irritation and can be problematic for those with allergies or sensitive skin and eyes.

DEA: A foaming and product thickening agent

–Concerns: Linked to allergies, skin toxicity, hormone disruption, and inhibited fetal brain development

Are your products organic?

Several of our product contain organic ingredients, however, none of our products are certified organic.

I see that Briogeo products are 90-100% natural. Why aren't they all 100% natural?

Briogeo uses many ingredients that are certified organic, natural, or naturally derived, and we use some (safe!) synthetic ingredients, too. We aim to use the highest amount of naturally-derived ingredients in every product, as possible, without sacrificing product performance. However, there are some non-natural ingredients we use in our products to ensure shelf life, product efficacy, and product stability. The small % of non-natural ingredients we use are deemed safe and non-toxic by the Environmental Working Group (EWG) and are only used to ensure the utmost product quality and performance.

Are your products nut-free?

Some of our products do contain nut oils such as argan, shea, coconut and almond oils. Some products do not contain any nut oils, however, we cannot guarantee that our products were made in a nut-free facility. As always, we encourage customers who have extreme allergies to consult a doctor or conduct a patch test before using any product.

I've seen certain alcohols listed on Briogeo hair care products. why do you use alcohols in your products and will they dry out my hair?

Brassica Alcohol (Brassica Oil Derived) and Cetyl Alcohol (Vegetable Derived) are fatty alcohols found in plant cells that do not behave like other alcohols, such as ethanol or propanol. These alcohols are not drying; they condition & soften the hair and increases manageability. Alcohol Denat. (grain derived) is a natural alcohol that is used in our Blossom & Bloom Ginseng + Biotin Volumizing Spray to absorb excess oil in the hair to give the roots lift and volume. Benzyl Alcohol is an ECOCERT preservative used to maintain the shelf life and integrity of our products.

Which products are vegan and which ones are gluten free?

All of Briogeo's products are gluten-free and vegan except for our limited-edition Honey Moisture Deep Conditioning Mask which is Gluten-free but non-vegan.

Our Products

Does Briogeo test its products on animals?

We never, ever test our products on animals. We love our furry friends!

What is the shelf life of Briogeo products?

Our products have a shelf life of 3 years (36 months) unopened.

Will the protein content in your conditioning and repair products dry out my hair?

It seems counter-intuitive, but some proteins load up the hair cuticle and can lead to brittle, dry-feeling hair. But protein itself does not dry out hair; rather, when it seals the cuticle, it can intensify the dry feeling of already dry or damaged hair. Therefore, it's important to combine proteins with moisturizing ingredients, which Briogeo does in all of its formulas. We use balanced levels of proteins plus moisturizers to gently refresh and coat the hair cuticle, adding back shine and strength to stressed hair.

If I color my hair, shouldn't I use a "for color-treated hair" shampoo & conditioner?

Not necessarily. The most important measures for color-treated hair are preventing fading and dryness. Both of these objectives can be met by using sulfate-free products, and products containing proteins in conjunction with catalyst moisturizers. Good news - all Briogeo products fit the bill!

Can I mix and match Briogeo products?

Absolutely! Different hair types have different needs and each of our collections can be mixed and matched. For example, someone with fine, curly hair may want to use our Blossom & Bloom Ginseng + Biotin Volumizing Shampoo and Conditioner and finish with our Curl Charisma Rice Amino + Avocado Leave-In Creme. If you're unsure which products are right for you, take our quiz here.

What hair types is Briogeo meant for?

Our product assortment focuses on repair, moisture, volume, and curl care. We offer a diverse selection of products that are intended to respond to the needs of those with thin/fine, wavy, curly, damaged, dry, chemically and/ color treated hair.

What curl types is the curl charisma collection best for?

Feedback from our customers suggests that our Curl Charisma collection resonates best with 2A to 3C curls. For Type 4 Coily Hair, we recommend our moisture intense Rosarco and Don't Despair, Repair! collections and our Be Gentle Be Kind Avocado + Quinoa Co-Wash.

Is the Don't Despair, Repair! Deep Conditioning Mask suitable for fine/thin hair?

Yes. However, those with very fine hair should avoid applying the mask at the roots and instead focus on the mid-length to ends of the hair and ensure the product is rinsed from the hair very thoroughly.

Shipping

How much do you charge for shipping?

We charge a $6.95 flat rate ground shipping charge on all orders. This may vary somewhat for certain international orders.

How can I receive free shipping?

From time to time, we offer special shipping promotions. Be sure to sign up for our newsletter to stay up to date with our latest promotions.

Which carrier do you use to ship out products?

Currently, we partner with USPS, UPS, FedEx, DHL, Landmark, and SF Express to ship our products.

Do you ship to military addresses?

Absolutely! Your order will be shipped via USPS. When entering your address on the order form, please click the box to indicate that your address is a PO Box, APO or AFO.

How long will my order take to get to me?

For US domestic orders, you can expect to receive your order within 2-7 business days after the order has been processed.

Do you require a signature upon delivery?

In most cases, no, we do not request a signature.

Do you charge sales tax on orders through your website?

At this time, we are required to charge sales tax in many states throughout the US. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

What if my package/products arrive damaged?

If your package was damaged during shipment, save the box and products and reach out to us at within 5 business days of receiving the damaged item at support@briogeohair.com. Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible.

What should I do if my tracking says "delivered" but I have not received my order?

Please allow for up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but have not completed delivery to your door.

Policy: Claims will be reviewed no earlier than 5 business days and no later than 14 business days from when it was marked delivered to ensure it was not misdelivered or easily found around the premises.

How do I place an order?

You can order directly online via our website at www.briogeohair.com

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